Return & Refund Policy

Once an order is confirmed, Olive Ranch will not accept return or refund request.

However, in a genuine case, when our Customer Care Unit is convenience about the situation, we will be more than happy to find an amicable solution that is fair to all.

Damaged Product:

• Olive Ranch must be informed within 5 days from delivery date via email to contact@olive-ranch.com
• Please share following details in the email:
  • Order number
  • Copy of Invoice
  • One image of outer box
  • Two images of damaged product
• In case of multiple products order, only the affected product case will be reviewed.

Missing Product:

• Olive Ranch must be informed of missing product within 5 days from delivery date via email to contact@olive-ranch.com
• Please share following details in the email:
  • Order number
  • Copy of Invoice
  • One image of outer box
  • Two images of opened box with items received.
• If the case is found genuine by our Customer Care Unit, we will re-send the missing product.

Spoiled Product:

• Olive Ranch must be informed of spoilage of product within 5 days from delivery date via email to contact@olive-ranch.com
• Please share following details in the email:
  • Order number
  • Copy of Invoice
  • One image of outer box
  • Two images of spoiled product

Note: We endeavour to deliver the best every time, however we will not be able to accept returns due to variation in taste, texture, colour, or aroma. This is because of the nature of our products, as it is not possible to ensure that two batches are identical.

Changes to Return & Refund Policy:

We may change / upgrade Return & Refund Policy at any time for operational, legal, or regulatory reasons. The revised Return & Refund Policy shall be made available on the website. You are requested to regularly visit the website to view the revised policy. Your continued use of the website, following such changes, will constitute your acceptance of those changes.

Disputes / Jurisdiction:

This Return & Refund Policy  shall be construed and governed by the laws of India. You agree that the courts in Kapurthala, Punjab, India shall have exclusive jurisdiction over such disputes. Kapurthala is district of Punjab, India, all disputes / differences / controversies of whatever nature, the place of arbitration shall be Kapurthala only. In all cases where “Court” has jurisdiction to entertain, try and dispose of matters governed by and/arising under or taken under any provision shall take/institute such proceedings in an appropriate Court in Kapurthala only. All disputes, differences and controversies shall be filed in and settled exclusively by the Courts in Kapurthala alone.

Contact Us:

If you have any questions or concerns or grievances regarding Return & Refund Policy, you can reach out to our appointed grievance redressal officer via email at contact@olive-ranch.com or +91-9643960001

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