Privacy Policy

We, Olive Ranch (OPC) Private Limited is the owners of the website www.olive-ranch.com.

This “Website” showcases our e-commerce shop, import products, export products, our work and our engagements with our customers and channel partners worldwide.

We respect data privacy rights and are committed to protecting the personal information collected on this Website. This privacy policy (“Privacy Policy”) sets forth how we collect, use and protect the personal information collected on this Website.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY CLICKING “I UNDERSTAND” or BY CONTINUING TO USE THE WEBSITE, or BY PROVIDING US ANY PERSONAL INFORMATION, YOU CONSENT TO OUR USE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU MAY EXIT OUR WEBISTE OR ALTERNATIVELY CHOOSE NOT TO PROVIDE YOUR PERSONAL INFORMATION ON THE WEBSITE OR AT LATER STAGE DELETE YOUR ACCOUNT OR DELETE YOUR PERSONAL DATA FROM YOUR ACCOUNT WHENEVER YOU FEEL APPROPRIATE.

IF YOU ARE ACCESSING THE WEBSITE ON BEHALF OF A THIRD PARTY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH THIRD-PARTY TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND, IN SUCH AN EVENT YOUR USE OF THE WEBSITE SHALL REFER TO USE BY SUCH THIRD PARTY. IF YOU DO NOT HAVE SUCH AN AUTHORITY (TO PROVIDE ANY PERSONAL INFORMATION OF A THIRD PARTY) OR DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, THEN YOU MUST NOT USE THE WEBSITE.

What data do we collect?

You are required to provide us with personal information such as your first name, last name, e-mail address, phone number, address, location information, OR any other information as applicable from time to time. The aforementioned information shall be referred to as “Personal Information”.

We collect Personal Information when you open “Your Account” or when you carry out a transaction as a visitor on the website or through our website page ‘Contact Us’, or when you subscribe to our “Newsletter” or through our other pages or our social media platforms when you engage with us.

We also collect personal information to facilitate the sale of products on our e-commerce shop through our website.

Payment Information- You may elect to pay through our website, we may collect certain information such as name and email address to process your request. You will be required to provide certain payment information directly to our payment processing partners, including but not limited to your name, credit/debit card information. We do not access, store or collect your credit/debit card information.

Social media accounts– We may also collect, store and use your Personal Information when you (1) access our social network handles on Facebook, YouTube, Twitter, Threads, Instagram, LinkedIn, WhatsApp (2) share our blogs through these social network handles (3) comment/ provide feedback/testimonials on such social network handles. 

Accuracy of information- Please make sure that any Personal Information you share with us is accurate and up-to-date information. If you are sharing any Personal Information on behalf of a third person, you should ensure that you are authorized to do so.

Cookies and Tracking Technologies:

We may also automatically collect certain information through cookies to improve our website and offerings, such as the pattern of your use of the website, our offerings, visits, material that you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information, IP address and date and time when you access or use the website. Cookies are small, encrypted files, that the website transfers to the device through which you access our website.

We may use tracking technologies, analytical tools and cookies to improve our website and your experience.

Google Analytics:

The Platform uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies, text files that are stored on your computer and enable analysis of your use of the Platform. The information generated by the cookies about your use of this Platform is usually transferred to a server of Google in the US and stored there. In case of activation of IP anonymization on this Platform your IP address from Google will be truncated within Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address is transmitted to a Google server in the US and shortened there. You can refuse the use of cookies by selecting the appropriate settings on your browser software. You can also prevent the data generated by the cookie and related to your use of the Platform to Google and the processing of these data by Google, by installing the “Google Analytics Opt-out Browser Add-on” browser extension.

Cookies:

We use cookies and similar tracking technologies to track website traffic patterns and hold certain registration information. Tracking technologies also used are beacons, tags and scripts to collect and track information and to improve and analyze our service. If you wish to not have the information these technologies collect to be used for the purpose of serving you targeted ads, the Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to disable cookies altogether etc.

Types of Cookies used:

We use the following types of Cookies

• Strictly necessary cookies
• Analytical/performance cookies.
• Targeting cookies.

We use cookies to:

• Improve the user experience on the Platform.
• Understand the usage based on the geographical area.
• Understand the usage based on the demographics.
• Understand and get usage patterns of the users.

The cookies will collect the following information:

• Clicks and scroll on the platform.
• Visitor’s operating system, browser information, CPU, GPU; and
• Information of service provider.

Will disabling the cookies allow users to use the Platforms?

Olive Ranch will not restrict the usage of the website if the cookies are disabled.

What do we do with your data?

We use the Personal Information for the following purposes:

• To inform you about our offerings and to respond to your requests.
• To complete the registration formalities and to create an account on the e-commerce shop.
• Processing the orders/requests and provision of services, including for delivering orders. 
• Completing transactions with effectively and billing for the products/services provided.
• To improve the offerings.
• To maintain and manage our website.
• To manage our relationship with you.
• Sending promotional e-mails/communications.
• Dealing with requests, enquiries, complaints or disputes and other customer care related activities.
• To use for marketing and decision making.
• For internal record keeping, and to comply with our legal or statutory obligations.

Who do we disclose your data to?

We do not sell, rent, share, distribute, lease or otherwise provide your personal information to third parties. However, we may disclose your personal information in the following cases:

• Legal and Regulatory Authorities: We may disclose your personal information in order to comply with our legal obligations/ court orders/ requests by Govt. authorities.
• Affiliates: We may provide your personal information to our affiliates to enable them to improve the offerings, provide feedback and respond to their queries.
• Service Providers: We may share your personal information with the service providers who work with us in connection with operating the website and/ or providing the offerings. All such service providers are subject to stringent confidentiality restrictions consistent with this privacy policy.
• Merger or Acquisition: We may transfer your Personal Information if we are acquired by another entity, or if we merge with another company or transfer a part of our business, including the website, to a third party. Any such third party or resultant entity that receives your personal information shall have the right to continue to use your personal information in line with the purposes set out herein.

How long we retain your data?

We endeavour to only collect such personal information that is necessary for the purposes indicated here, and to retain such data for no longer than is necessary for such purposes. The length of time personal information is retained, and criteria for determining that time, are dependent on the nature of the personal information and the purpose for which it was provided/ collected.

Subject to this section, we will try to delete your Personal Information upon reasonable written request for the same. Please note, however, that there might be latency in deleting personal information from our servers and backed-up versions might exist even after deletion. For more information please contact  us at contact@olive-ranch.com

Our Security Measures

Your Personal Information is stored on third-party cloud servers. Although we provide appropriate firewalls and protections, we cannot warrant the security of personal information transmitted as these systems are not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible, and will take necessary measures to mitigate such events. You are required to be careful to avoid “phishing” scams, where someone may send you an e-mail that looks like it is from us asking for your personal information.

Your Rights

You have the right to access your personal information in our possession, right to have us rectify or modify any such personal information, right to have us erase/delete your personal information, right to restrict us from processing such personal information, right to object to our use of your personal information, withdraw consent at any time where we are relying on consent to process your personal information. If you would like to exercise any of these rights, please contact us at contact@olive-ranch.com

Children’s Privacy

If you are a child under the age of 16 years, please do not provide any personal information. If the legal representative of the child discovers that the child has provided us with personal information, the legal representative can login and delete the personal information, alternatively the legal representative of the child to contact us at contact@olive-ranch.com to have the personal information deleted.

Choice and Opt-Out

We may send you communications including but not limited to (a) notices about your use of our website and offerings, including those concerning violations of use, (b) updates, (c) promotional information regarding our offerings, and (d) newsletters. You may opt out of receiving promotional emails and newsletters from us by following the unsubscribe instructions provided in those emails. Alternatively, you can opt out, at any time, by emailing contact@olive-ranch.com with your specific concerns.

Electronic Communication

When you visit www.olive-ranch.com or voluntarily send e-mails to us, you are communicating with us electronically. We will keep record of this information so that we can respond to you periodically. We only collect information from you when you register on our website or fill out a form. Also, when filling out a form on our website, you may be asked to enter your: Name, E-mail address or Phone / Mobile Number. You may, however visit our website anonymously. By communicating with us and submitting your personal information and contact details, you consent to receive communication from us through Email, SMS, Call, WhatsApp or any other communication medium, even if your number has DND activated on it. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

Information for USA, Canada, Australia, New Zeeland, UAE, EU and UK individuals

We are a startup AND with our present size and our dependency on multiple channel partners, we are in no position to guaranty alignment to data protection norms as applicable in EU & UK, USA, Canada, Australia, New Zeeland, UAE. Therefore, you are requested to not use our website and if you do so than it is at your own risk.

Links to other Websites

Our website may contain links to other websites/applications of your interest. Please note that we do not have any control over such other websites/applications, and you will be accessing these websites/applications at your own risk. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites/applications and those are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to such websites/applications.

Limitation of Liability

To the extent permissible under the law, we shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data, information, or other intangible losses (even if we have been advised of the possibility of such damages), arising out of this Privacy Policy or our business.

Changes to this Policy

We may update this Privacy Policy from time to time and you are advised to check this Privacy Policy on a regular basis to be aware of the changes made to it.

This Privacy Policy was last modified on 23 Mar 2024.

Disputes / Jurisdictions:

This Privacy Policy shall be construed and governed by the laws of India. You agree that the courts in Kapurthala, Punjab, India shall have exclusive jurisdiction over such disputes. Kapurthala is district of Punjab, India, all disputes / differences / controversies of whatever nature, the place of arbitration shall be Kapurthala only. In all cases where “Court” has jurisdiction to entertain, try and dispose of matters governed by and/arising under or taken under any provision shall take/institute such proceedings in an appropriate Court in Kapurthala only. All disputes, differences and controversies shall be filed in and settled exclusively by the Courts in Kapurthala alone.

Changes to Privacy Policy:

We may change / upgrade this Privacy Policy at any time for operational, legal, or regulatory reasons. The revised Privacy Policy shall be made available on the website. You are requested to regularly visit the website to view the most current terms. Your continued use of the website, following such changes, will constitute your acceptance of those changes.

Contact Us:

If you wish to withdraw your consent or have any questions or concerns or grievances regarding this Privacy Policy, you can reach out to our appointed grievance redressal officer via email at contact@olive-ranch.com or +91-9643960001

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